Call center & Ccaas

Host-IT enables any Reseller to offer carrier class contact and call center service to any size business. Like all of the platforms in the Host-IT ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

Host-IT CCaS is a proven platform that has been deployed for highly reliable contact center services.

A few reasons why Host-IT CCaaS is an ideal solution for resellers include:

  • True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
  • Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
  • Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
  • Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
  • Choice of agent deployment options with soft clients, IP phones or using traditional phones
  • Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
  • Integrated self-service IVR capabilities
  • Integrated voice recording
  • Strong predictive and preview dialer options for outbound campaigns
  • Powerful real time monitoring and analytic reporting tools
  • New Revenue opportunity in the market, increase revenue per customer by providing advanced Contact Center-as-a-Service (CCaaS) to existing and new customers
  • Offer value-add services, such as networking services, telephony (minutes) services, and professional services
  • Enjoy differentiation in the market by offering full end-to-end services to your customers
  • Increase ‘stickiness’ with your customers. Applications, such as contact center provide opportunities to develop high customer loyalty
  • Address needs of a wide range of customers, from small-businesses to mid-market and large enterprises

Quick SMS

Most business owners understand that SMS is a valuable part of the lead generation process.

Call Center and CCaaS

Host-IT enables any Reseller to offer carrier class contact and call center.

Hosted PBX and UCaaS

The Host-IT  solution is Hosted PBX and UCaaS on steroids.

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