Host-IT enables any Reseller to offer carrier class contact and call center service to any size business. Like all of the platforms in the Host-IT ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

Host-IT CCaS is a proven platform that has been deployed for highly reliable contact center services.

A few reasons why Host-IT CCaaS is an ideal solution for resellers include:

• True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
• Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
• Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
• Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
• Choice of agent deployment options with soft clients, IP phones or using traditional phones
• Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
• Integrated self-service IVR capabilities
• Integrated voice recording
• Strong predictive and preview dialer options for outbound campaigns
• Powerful real time monitoring and analytic reporting tools