Host-IT enables any Reseller to offer carrier class contact and call center service to any size business. Like all of the platforms in the Host-IT ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.
CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.
Host-IT CCaS is a proven platform that has been deployed for highly reliable contact center services.
A few reasons why Host-IT CCaaS is an ideal solution for resellers include:
- True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
- Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
- Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
- Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
- Choice of agent deployment options with soft clients, IP phones or using traditional phones
- Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
- Integrated self-service IVR capabilities
- Integrated voice recording
- Strong predictive and preview dialer options for outbound campaigns
- Powerful real time monitoring and analytic reporting tools