Fax Features

Sending Faxes

• Fax from PBX Portal
• Fax from Analog Fax Machine (Using Store-and-Forward ATA)
• Email to Fax
• Fax from Mobile App
• Receive Status Confirmation by Email After Fax is Sent

Receiving Faxes

• View and Download Fax from PBX Portal
• Fax to Email
• Fax to Analog Fax Machine (Using Store-and-Forward ATA)

Reseller Dashboard

• Instant Provisioning of Fax DIDs
• Receive Fax CDRs by FTP or API
• Order and Drop-Ship Fax ATAs Ready for Service

Fax to Fax ATA

The Host-IT Fax to Fax (Internet Fax from end-user’s fax machine) service provides reliable faxing over the Internet.

t.38 and Internet Faxing

t.38 the ITU recommended standard for sending and receiving faxes over the Internet, was designed to send raw data over networks for fax transmissions. In theory, this should work fine. The reality, as anyone that has tested t.38 over the public Internet can attest, is at best, unreliable. Jitter, packet loss and PCM Clock sync issues often cause these faxes to fail and the longer the fax, the more likelihood of failure. For businesses that rely on fax as an important way to communicate with their customers and business partners, it is clearly a costly, frustrating and unacceptable solution.

Host-IT takes the t.38 out of Internet Faxing

With the Host-IT Fax ATA solution, end-users never need to worry about packet loss, jitter or PCM Clock sync issues creating fax failures. Our solution does not utilize t.38 at the end-user’s location. Rather, our ATA (Analog Telephone Adapter) has proprietary software that receives fax transmissions from the end user’s fax machine locally, and then transmits it to our servers using HTTPS. This process is not affected by jitter or packet loss and works perfectly well over any type of Internet connection.

Incoming faxes, destined for the end user’s fax machine, work in the opposite direction. Incoming faxes are first received in at our servers, and then then transmitted to the end user’s ATA securely, before being delivered to the end user’s fax machine. Incoming faxes can also be delivered to the end user’s email. If the end user’s fax machine or ATA is off-line or unable to receive, faxes can queue until the ATA and fax machine becomes available available. Senders never get a busy signal and end users never miss a fax!