Host-IT PBX reduces the complexity of traditional voice providers. Depending on your business phone system needs, our simplified solution offers two ways businesses can harness the power of VoIP. Whether you choose SIP Trunking or a total solution with Host-IT PBXs, you’ll experience a phone system that comes with a single point of contact and the same best-in-class support you’ve become familiar with from our other IT services. Host-IT PBX is engineered to deliver the highest quality of voice service and cloud-based unified communications. Our professional sales and support staff bring years of VoIP and IT experience.
Businesses are used to dealing with multiple vendors – a service provider for internet access, another for voice services, a few more equipment suppliers and many more vendors to help keep daily operations afloat.
As communications providers grow their portfolio of solutions, a more streamlined approach to voice and data offers an attractive proposition for IT managers and CIOs. Multiple vendors mean multiple agreements, multiple invoices and multiple contacts. It can be a major headache to manage. For these reasons, a high-quality business communications provider can be a welcome relief.
To help you understand why a single voice and data service provider can be so valuable, we’ve outlined some of the major benefits.
Key Benefits of a Single Service Provider
Single Point of Contact – Having one vendor who is fully equipped to handle all of your organization’s telecommunications requirements can be a priceless resource. By streamlining the process of managing your voice and data network, crucial time can be saved.
This is only a significant advantage, however, if your chosen vendor offers the highest level of customer service, support and network features.
Service – A single provider understands and is committed to your business. Instead of pushing you to upgrade for profit, an invested service provider is more likely to suggest improvements that can genuinely benefit your business.
As technology progresses over time, a reliable single service provider can offer valuable reassurance that you have the best system in place to suit your needs – in addition to the ideal service provider managing it!
Savings – By combining internet and voice services to be provided by one vendor, businesses can benefit from considerable cost savings compared to using multiple services provided by multiple vendors. These savings are received in the form of lower initial setup costs and more affordable monthly recurring costs.
Working with only one communications provider also saves time in the selection process as you can rule out all “individual” providers.
Companies who choose a single service provider will have one point of contact managing their entire voice and data with an in-depth understanding of the system and security protection.Security – A single service provider will have control of the entire voice and data network. This vendor will have an in-depth understanding of the system and how to protect against any threats.
Simpler Set Up – Choosing a single vendor to meet all voice and data demands can ensure a unified approach to installation and future management.
An organization can expect configuration and implementation to follow one integrated process. In contrast, multiple vendors will have different processes that may lead to compatibility issues.
Single SLA – Service level agreements outline the quality and reliability of service that customers can expect to receive. Leading vendors typically offer a 99.999% uptime guarantee. A single SLA covering voice, data and internet ensures that the vendor is held to a high standard across all services.
Troubleshooting – In an ideal world, nothing would go wrong. Unfortunately, some threats and issues can never be totally eradicated so being able to get to the root of the problem and correcting it, needs to take place as quickly as possible.
The process of troubleshooting your voice or data connection is simplified with a single vendor. The provider can analyze the entire network to solve the issue and minimize the damage to your business. On the other hand, working with multiple providers could lead to confusion and further delays.
Final Thoughts
A single service provider can represent an excellent solution for organizations seeking consistency and convenience. Having one vendor in control of all voice and data services can result in several benefits relating to efficiency, security and customer service. While a single vendor can certainly simplify the outsourcing process, businesses must ensure that quality of service is sufficient to receive maximal gains.
